Error Code
[CM35] Licence Expired
The license has expired. Please contact us using the button at the bottom left, Compose an email to support.
Get in touch with us at moc.parxmobfsctd@troppus to discuss your options. If you are not using the latest version of mXrap, upgrading may solve this issue.
[CM101] Licence server not found
Please plug the Codemeter USB device into your computer, or check your connection to the network server.
- Ensure the Licence is Set Up:
- If you are using a physical dongle locally, ensure it is plugged in and the port is working correctly.
- If you are using a licence server, ensure the license server is set up correctly by referring to the ‘Licence server’ section in the IT Personnel’s Guide to Installing and Managing mXrap.
- Note, the CodeMeter drivers must be installed with the “Network Server” option enabled on the licence server.
- Check Licence Server Status:
- Ensure the licence server is running.
- If you are using a physical dongle, ensure that it is plugged into the licence server.
- Verify that the server is contactable over the network. Recent network rearrangements may have disrupted the connection.
- Ensure there is no firewall on the server computer preventing a connection on the required ports (default TCP/UDP port 22350).
- Reboot the Licence Server:
- Sometimes, the CodeMeter driver may have bugs causing it to get ‘stuck’. A simple reboot of the licence server might resolve the issue.
- Reinstall or update CodeMeter Driver:
- Install the latest version of the CodeMeter runtime, found on our Downloads page, and reboot your computer.
- Configure Licence Server in CodeMeter:
- If connecting via VPN, ensure the client points to the correct licence server:
- Open the ‘About mXrap’ program.
- Press the ‘Codemeter WebAdmin’ button.
- Navigate to
Configuration
->Basic
->Server Search List
. - Click
Add
and enter the IP or hostname of the licence server. - Hit
Apply
.
- If connecting via VPN, ensure the client points to the correct licence server:
- Collect and submit logs:
- If the problem persists, press the “Compose email to support” button on the licence error screen and paste the contents of your clipboard into the body of the email. No personal data beyond your Windows username and LAN IP are supplied within the log – see below for a sample of what the log contains.
[CM106] Temporary Licence Error
There was an error accessing the licence, but will likely work if you try again. Please retry.
[CM200] Licence not found
Please plug the Codemeter USB device into your computer, or check your connection to the network server.
[CM231] Access Denied to Codemeter
Access was denied to this Codemeter, check the server settings, or provide another Codemeter.
- Open the CodeMeter Control Center on the license server (alternatively, you can access it from your device if access has been set up).
- Click on the WebAdmin button to open the web interface.
- Navigate to
Configuration > Server > License Access Permissions.
- Check the current license access permissions. If your device name is not listed, you may need to add it to the clients list. Note, if the list is empty, this means there should be no restrictions. This means that there may be a different issue and you should not add any devices to the list.
There may be someone on site who manages this. If this is the case, you can contact them to get them to update the access list for you.
These steps should help resolve the licensing issues you are encountering with mXrap. If you continue to experience problems, please contact our support team for further assistance.
CodeMeter Log Sample
================================================================================
**************************** General Information *******************************
================================================================================
CmDust Version 8.10 Build 6230 of 2024-06-17
Copyright (C) 2005-2024 by WIBU-SYSTEMS AG. All rights reserved.
CmDustLog created at 2024-09-09 02:59:12 (UTC)
CmDust was started from: C:\Program Files\CodeMeter\Runtime\bin
Current User has NO administrator rights
================================================================================
***************************** System Information *******************************
================================================================================
OS: Microsoft Windows 11 Enterprise 23H2, 64-Bit (C:\WINDOWS\)
Detected SSE Support: SSE SSE2 SSE3 SSSE3 SSE4_1 SSE4_2
Computer Name: XXX
Country Code: AU
Found IP address: XXX.XXX.XXX.XXX | XXX.XXX.XXX.XXX | ::1
Not running inside Virtual Environment.
Not running in Azure Environment.
Not running in AWS Environment.
Not running in GCP Environment.
USERNAME=XXX
USERDOMAIN=XXX
USERDNSDOMAIN=XXX
LOGONSERVER=\\XXX
SID = 0
SESSIONNAME=
New SID 255
Language Settings:
Machine: English
Current User: English
DataExecutionProtection state:
OPTIN (Only Windows system components and services have DEP applied.)
Current User has NO administrator rights
Overview of available drives:
C:\ = Fix Drive (975121 MB, 801731 MB free)
M:\ = Remote (Network) Drive
S:\ = Remote (Network) Drive
HID Devices:
Product : Microsoft Ergonomic Keyboard (2092)
Vendor: Microsoft (0x45e)
Serial: 602441403421
Product : Microsoft Ergonomic Mouse (2094)
Vendor: Microsoft (0x45e)
Serial: 268534702711
Product : HIDI2C Device (12691)
Vendor: Microsoft (0x4f3)
Serial: 9999
================================================================================
*********************** Relevant registry entries ******************************
================================================================================
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\WIBU-SYSTEMS\CodeMeter]
RuntimeVersion = "8.10.6230.501"
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter]
RuntimeVersion = "8.10.6230.501"
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server]
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion]
ActionTimeIntervall = "10"
AlreadyKnownHidDevices = "e0 45 27 98 0b f1 cb 02 22 f8 8e 60 98 34 a3 a0 46 56 76 f3"
ApiCommunicationMode = "1"
ApiCommunicationModeServer = "1"
BindAddress = "0.0.0.0"
CleanUpTimeOut = "120"
CloudConnectionTimeout = "5000"
CmActPath = ""
CmInstanceUid = "1092592022"
CmWANPort = "22351"
DiagnoseLevel = "2"
EnabledContainerTypes = "4294967295"
ExePath = "C:\Program Files\CodeMeter\Runtime\bin"
HelpFile = "C:\Program Files\CodeMeter\Runtime\help\8.10a"
HostNameResolveTimeout = "10"
IsCmWANServer = "0"
IsNetworkServer = "0"
LastLogCleanup = "778837952" Thu Sep 5 15:52:32 2024
ListRejectedAllocations = "0"
ListRejectedAllocationsFirmcode = "0"
ListRejectedAllocationsMaxEntries = "1000"
LogCleanupTimeout = "336"
LogCmActDiag = "1"
LogEventLogRotationSizeInMb = "10"
LogEventLogRotationTimeInMinutes = "1440"
LogLicenseTracking = "0"
LogLicenseTrackingPath = "C:\ProgramData\CodeMeter\Logs\..\LicenseTracking"
LogPath = "C:\ProgramData\CodeMeter\Logs"
Logging = "0"
LtClientsCleanupTime = "2400"
MaxMessageLen = "67108864"
NetworkAccessFsb = "0"
NetworkPort = "22350"
NetworkTimeout = "100"
ProxyPasswordSecure =****
ProxyPort = "0"
ProxyServer = ""
ProxyUser = ""
StartAlways = "1"
StartDaemon = "0"
SystemStartThreshold = "300"
ThresholdED = "5"
TimeServerTimeout = "20"
TimeServerURL1 = "cmtime.codemeter.com"
TimeServerURL2 = "cmtime.codemeter.us"
TimeServerURL3 = "cmtime.codemeter.de"
UDPCachingTime = "20"
UDPWaitingTime = "1000"
UseSystemProxy = "1"
UseUmsDA = "1"
WaitForServiceAfterSystemStart = "120"
WebSocketKeepAliveTimeout = "300"
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\AccessControl]
ActiveDirectoryGroupDetectionMethod = "0"
ActiveDirectoryGroupUserCachingTime = "15"
Enabled = "0"
GroupsMaximumNumber = "10000"
UsersMaximumNumber = "10000"
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\Backup]
Interval = "24"
Path = "C:\ProgramData\CodeMeter\Backup"
UpdateCertifiedTime = "0"
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\BorrowClient]
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\BorrowManage]
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\BorrowServer]
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\CmAct]
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\CmAct\ErrorLogger]
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\CmAct\PSNs]
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\HTTP]
DigestAuthentication = "0"
Port = "22352"
PreparedBorrowingConfiguration = "0"
ReadAuthenticationEnabled = "0"
ReadPassword = ""
RemoteRead = "0"
RemoteWrite = "0"
WritePassword = ""
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\HTTPS]
CertificateChainFile = ""
Enabled = "0"
MinimalTLSVersion = "1.3"
Port = "22353"
PrivateKeyFile = ""
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\ServerSearchList]
UseBroadcast = "1"
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\ServerSearchList\Server1]
Address = "XXX"
[HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\TripleModeRedundancy]
TmrEnabled = "0"
Could not find or read in registry: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\WIBU-SYSTEMS\SmartShelter
Could not find or read in registry: HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\SmartShelter
Could not find or read in registry: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\11.0\InstallPath
Could not find or read in registry: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\DC\InstallPath
Could not find or read in registry: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Acrobat Reader\DC\InstallPath
Could not find or read in registry: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\2015\InstallPath
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CodeMeter.exe]
DependOnService = "winmgmt" "Tcpip"
Description = "CodeMeter Runtime Server"
DisplayName = "CodeMeter Runtime Server"
ErrorControl = "0"
ImagePath = ""C:\Program Files\CodeMeter\Runtime\bin\CodeMeter.exe""
ObjectName = "LocalSystem"
Start = "2"
Type = "16"
Could not find or read in registry: HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\AxProtector
Could not find or read in registry: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\WIBU-SYSTEMS\AxProtector
Could not find or read in registry: HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CM Password Manager
Could not find or read in registry: HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CM Password Manager
[HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\WIBU-SYSTEMS]
[HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\WIBU-SYSTEMS\CodeMeterCC]
CmFasPath = "C:\Users\XXX"
ProcessID = "30892"
[HKEY_CURRENT_USER\SOFTWARE\WIBU-SYSTEMS]
[HKEY_CURRENT_USER\SOFTWARE\WIBU-SYSTEMS\CodeMeterCC]
CmFasPath = "C:\Users\XXX"
ProcessID = "30892"
Could not find or read in registry: HKEY_CURRENT_USER\SOFTWARE\WIBU-SYSTEMS AG
Could not find or read in registry: HKEY_CURRENT_USER\SOFTWARE\WIBU-SYSTEMS AG
Could not find or read in registry: HKEY_LOCAL_MACHINE\SOFTWARE\Griffin Technologies\SecuriKey
Could not find or read in registry: HKEY_CURRENT_USER\SOFTWARE\Steganos
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\USBSTOR]
"Start"="3"
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\usbhub]
"Start"="3"
[HKEY_CLASSES_ROOT\Interface\{00040000-0000-1010-8005-0000C06B5161}]
"(Default)"="ITrigger"
[HKEY_CLASSES_ROOT\WibuCmTrigger.Trigger\CLSID]
"(Default)"="{00040000-0000-1011-8005-0000C06B5161}"
Could not find or read in registry: SYSTEM\CurrentControlSet\Control\Cryptography\Providers\WibuCmCertVaultKSP
There is no CodeMeter.ini file.
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================================================================================
***************************** Relevant files ***********************************
================================================================================
File: C:\Program Files\CodeMeter\Runtime\bin\CodeMeter.exe; Version: 8.10 (Build 6230, Count 501)
File: C:\WINDOWS\SysWOW64\WibuCm32.dll; Version: 8.10 (Build 6230, Count 501)
File: WibuCm64.dll; Version: 8.10 (Build 6230, Count 501)
found in location: C:\WINDOWS\SYSTEM32\WibuCm64.dll
File: C:\Program Files\CodeMeter\Runtime\bin\CodeMeterCC.exe; Version: 8.10 (Build 6230, Count 501)
File: C:\Program Files (x86)\CodeMeter\Runtime\bin\CmRmtAct32.dll; Version: 8.10 (Build 6230, Count 501)
File: C:\Program Files\CodeMeter\Runtime\bin\CmRmtAct64.dll; Version: 8.10 (Build 6230, Count 501)
File: C:\WINDOWS\SysWOW64\WibucmJNI.dll; Version: 8.10 (Build 6230, Count 501)
File: WibucmJNI64.dll; Version: 8.10 (Build 6230, Count 501)
found in location: C:\WINDOWS\SYSTEM32\WibucmJNI64.dll
File: C:\Program Files\CodeMeter\Runtime\bin\CmWebAdmin.exe; Version: 8.10 (Build 6230, Count 501)
File: C:\Program Files (x86)\CodeMeter\Runtime\bin\WibuCmTrigger32.dll; Version: 8.10 (Build 6230, Count 501)
File: C:\Program Files\CodeMeter\Runtime\bin\WibuCmTrigger64.dll; Version: 8.10 (Build 6230, Count 501)
File: C:\WINDOWS\SysWOW64\WibuXpm4J32.dll; Version: 11.40 (Build 6230, Count 501)
File: C:\WINDOWS\system32\WibuXpm4J64.dll; Version: 11.40 (Build 6230, Count 501)
File: cpsrt.dll; Version: 11.40 (Build 6230, Count 501)
found in location: C:\WINDOWS\SysWOW64\cpsrt.dll
File: cpsrt.dll; Version: 11.40 (Build 6230, Count 501)
found in location: C:\WINDOWS\SYSTEM32\cpsrt.dll
File: C:\Program Files\WIBU-SYSTEMS\System\WibuShellExt64.dll; Version: 2.09 (Build 37, Count 500)
File: C:\WINDOWS\system32\DRIVERS\usbstor.sys; Version: 10.00 (Build 22621, Count 3672)
File: C:\WINDOWS\system32\DRIVERS\usbhub.sys; Version: 10.00 (Build 22621, Count 3672)
File: C:\WINDOWS\system32\DRIVERS\Usbd.sys; Version: 10.00 (Build 22621, Count 3672)
File: C:\WINDOWS\system32\WinInet.dll; Version: 11.00 (Build 22621, Count 3958)
File: C:\WINDOWS\system32\usbui.dll; Version: 10.00 (Build 22621, Count 1)
File: C:\WINDOWS\system32\DRIVERS\Usbport.sys; Version: 10.00 (Build 22621, Count 3672)
File: C:\WINDOWS\system32\DRIVERS\usbuhci.sys; Version: 10.00 (Build 22621, Count 3672)
File: C:\WINDOWS\system32\DRIVERS\usbehci.sys; Version: 10.00 (Build 22621, Count 3672)
File: C:\ProgramData\CodeMeter\Backup; Timestamp: 2024-08-01 14:13
File: C:\ProgramData\CodeMeter\CmAct; Timestamp: 2024-08-01 14:13
File: C:\ProgramData\CodeMeter\CmAct\Catalogue.WibuCmHt; File is in use, could not be opened
File: C:\ProgramData\CodeMeter\Logs; Timestamp: 2024-08-08 14:52
No LicenseLock files found.
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================================================================================
******************************* .NET Framework *********************************
================================================================================
Installed .NetFramework versions:
.NET Framework 1.0 is not installed.
.NET Framework 1.1 is not installed.
.NET Framework 2.0 service pack 2 is installed.
.NET Framework 3.0 service pack 2 is installed.
.NET Framework 3.5 service pack 1 is installed.
.NET Framework 4.0 (client) is installed with no service packs.
.NET Framework 4.0 (full) is installed with no service packs.
.NET Framework 4.7 or later is installed.
In this context relevant files:
File: C:\WINDOWS\assembly\GAC\WibuCmNET\3.34.190.500__01d86e1eb0c69c23\WibuCmNET.dll; Version: 3.34 (Build 190, Count 500)
File: C:\WINDOWS\assembly\GAC\WibuCmNET\6.40.228.501__01d86e1eb0c69c23\WibuCmNET.dll; Version: 6.40 (Build 228, Count 501)
File: C:\WINDOWS\Microsoft.NET\assembly\GAC_MSIL\policy.4.30.WibuCmNET\v4.0_8.10.6230.501__01d86e1eb0c69c23\policy.4.30.WibuCmNET.dll; Version: 8.10 (Build 6230, Count 501)
File: C:\WINDOWS\Microsoft.NET\assembly\GAC_MSIL\policy.4.40.WibuCmNET\v4.0_7.60.5638.504__01d86e1eb0c69c23\policy.4.40.WibuCmNET.dll; Version: 7.60 (Build 5638, Count 504)
File: C:\WINDOWS\Microsoft.NET\assembly\GAC_MSIL\policy.4.40.WibuCmNET\v4.0_8.10.6230.501__01d86e1eb0c69c23\policy.4.40.WibuCmNET.dll; Version: 8.10 (Build 6230, Count 501)
File: C:\WINDOWS\Microsoft.NET\assembly\GAC_MSIL\policy.7.20.WibuCmNET\v4.0_7.60.5638.504__01d86e1eb0c69c23\policy.7.20.WibuCmNET.dll; Version: 7.60 (Build 5638, Count 504)
File: C:\WINDOWS\Microsoft.NET\assembly\GAC_MSIL\policy.7.20.WibuCmNET\v4.0_8.10.6230.501__01d86e1eb0c69c23\policy.7.20.WibuCmNET.dll; Version: 8.10 (Build 6230, Count 501)
File: C:\WINDOWS\Microsoft.NET\assembly\GAC_32\mscorlib\v4.0_4.0.0.0__b77a5c561934e089\mscorlib.dll; Version: 4.08 (Build 9261, Count 0)
File: C:\WINDOWS\Microsoft.NET\assembly\GAC_64\mscorlib\v4.0_4.0.0.0__b77a5c561934e089\mscorlib.dll; Version: 4.08 (Build 9261, Count 0)
File: C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorlib.dll; Version: 2.00 (Build 50727, Count 9179)
File: C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\mscorlib.dll; Version: 4.08 (Build 9261, Count 0)
File: C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\mscorlib.dll; Version: 2.00 (Build 50727, Count 9179)
File: C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll; Version: 4.08 (Build 9261, Count 0)
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Checking CmActLicense Plugins:
No Plugins found in C:\Program Files\Common Files\WIBU Shared\Plugins.
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CmReady:
1 Plugin(s) found in C:\Program Files\Common Files\WIBU Shared\Plugins\CmReady.
cmready.dll
Connected CmReady devices:
No CmReady devices found.
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CmCloud Credentials:
No CmCloud Credentials found.
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NameList Files:
No NameList files found.
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==========================Get Additional Information============================
Currently running CodeMeter (ID 5268)
SecuriKey is not active.
Internet Explorer Version: 9.11.22621.0.
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================================================================================
********************************** CodeMeter ***********************************
================================================================================
Getting information about currently running CodeMeter
Local system:
Name: XXX
IP: 127.0.0.1
Platform: Microsoft Windows 11
CodeMeter: 8.10 (Build 6230, Count 501) of 2024-06-17.
Loaded security library (licensor site): 8.10 (Build 6230, Count 501) of 2024-06-17.
CodeMeterAct: 8.10 (Build 6230, Count 501) of 2024-06-17.
Library version used by this application: 8.10 (Build 6230, Count 501) of 2024-06-17.
Signature check successful
================================================================================
******************************** CmContainers **************************************
================================================================================
There are 0 CmContainers found
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=================================Dump of Files==================================
================================================================================
********************************** Eventlog ************************************
================================================================================
2024-09-09 08:45:28: Handle 94 released
2024-09-09 08:45:31: Contact server XXX.XXX.XXX.XXX failed. API Error 101 reported!
2024-09-09 08:45:31: Entry (102206:1060000) not found - Event WB0101 (SERVER NOT FOUND), Request IP-Address local(IPV4)(UNIWA\XXX,mxrap.exe) (SID 0x0044 / 0x00) with StationShare Mode
2024-09-09 08:45:31: API Error 101 (SERVER NOT FOUND) occurred!
2024-09-09 08:45:32: Contact server XXX.XXX.XXX.XXX failed. API Error 101 reported!
2024-09-09 08:45:32: Entry (6001165:1060000) not found - Event WB0101 (SERVER NOT FOUND), Request IP-Address local(IPV4)(UNIWA\XXX,mxrap.exe) (SID 0x0044 / 0x00) with StationShare Mode
2024-09-09 08:45:32: API Error 101 (SERVER NOT FOUND) occurred!
2024-09-09 08:45:33: Access from local(IPV4)(UNIWA\XXX) to SubSystem (Handle 98)
2024-09-09 08:45:33: API Event WB201 (BOX NOT FOUND) occurred (returned to caller)
2024-09-09 08:45:33: Handle 98 released
================================================================================
****************** CmDust finished at 2024-09-09 02:59:16 UTC ******************
================================================================================