Support
If you need support on mXrap or any of the ACG Apps, please Contact us.
FAQ
You might get some answers from the FAQ page. There are also some blog posts on frequently asked questions:
Why can’t I see this event in mXrap?
Why aren’t my events updating?
What survey formats can be imported into mXrap?
Where is the cumulative energy line on the Omori chart?
Why are the event magnitudes different in mXrap?
What’s the difference between updating the mXrap software and updating the root folder?
How do I change my event magnitude marker?
mXrap Quick Reference Guide
The mXrap Quick Reference Guide is available for download here.
Remote access
Click the below button to download Teamviewer.
Teamviewer Support
For more information on support via Teamviewer, please click here.
Installation guides
We have some written installation guides. IT personnel’s guide to installing and managing mXrap. Installing mXrap after replacing your ESG server.
Wibu/Codemeter drivers
Please click here for information on Wibu/Codemeter keys and drivers, which are the hardlock keys used by mXrap.