Support
Email
The more information we have, the quicker we can solve any issues. Including the following details will help us out:
- Your root name, usually visible at the bottom left of mXrap in the format
root_SiteName - The version of mXrap you are using
- Your seismic provider
- The app(s) you need help with
- A screenshot of the issue
If you're able to perform a default backup on your root, please do so.
Phone
Generally available during standard working hours AWST (UTC+8)
Remote access
Our preferred remote support platform is Microsoft Teams.
If site IT has disabled remote access via Teams, we are also able to help using TeamViewer. You can use the mXrap QuickSupport app (no user admin privileges required), or can install the full version of Teamviewer.