There are a number of quality filters applied to the event database before they are displayed in mXrap. This does sometimes cause confusion because a particular event is visible in your other software, but not in mXrap.
The most common cause is the location filter but there may be other reasons. Have a look at the “Event quality settings” video at the page below. It goes through all the quality filters applied at your site and how to change them.
As always, email email@example.com for assistance.