Phone: +61 8 6488 3300
The support e-mail is our preferred option as these e-mails are received by the entire team and will result in us being able to help you in the most efficient way.
Please include the following in the e-mail:
- Please use a descriptive heading rather than “help” or “mXrap” as it helps us sort and find e-conversations easier.
- Description of the problem: i.e when last did it work, the events leading up to the problem, etc.
- Screenshot of any error messages.
- Contact details and a time at which you will be available for us to contact you or use remote access to help you solve the problem.